FAQ

(1) Wayes Customization “Full-Configuration 14-Star Quality Standards” — A major brand you can trust.

Environmental, durability, and hardware indicators all meet or exceed national/industry standards.

Environmental Indicators:

Formaldehyde emission实测值 below 0.010mg/m³, surpassing the national ENFF grade standard (≤0.025mg/m³); TVOC, benzene, toluene, xylene, and other harmful substance emissions all meet or exceed national and industry standards, achieving ultra-ENFF grade environmental protection.

Board Performance:

Static bending strength ≥14.5MPa, higher than the national standard (≥11MPa);

2-hour water absorption thickness expansion rate ≤1.8%, moisture-proof performance over 4 times that of the national standard (≤8%);

Screw holding force: board surface reaches 1080N, board edge reaches 950N, far exceeding national standard requirements;

Antibacterial rate ≥99.9%, light fastness ≥ Grade 4, featuring antibacterial and anti-fading capabilities.

Hardware Indicators:

Drawer slide durability: ≥50,000 push-pull cycles, no deformation or abnormal noise.

Hinge corrosion resistance: > Grade 8 (48-hour salt spray test), no rust.

Hinge durability: ≥50,000 open-close cycles, service life of over 15 years.

Hanging rod load-bearing capacity: ≥40kg/m, resistant to bending and deformation.

(2) Wayes Customization provides a “full-cycle, full-link” guarantee system covering multiple dimensions including pre-sale, in-sale, after-sale, and environmental protection.

Quality Assurance & Repair:

Main Body Warranty: Whole-house customization products (cabinet body, door panels, hardware accessories) enjoy a 5-year main body warranty; contracted VIP customers can upgrade to an 8-year extended warranty (limited to designated high-end series).

Repair & Replacement: During the warranty period, parts damaged due to non-human factors or force majeure will be repaired or replaced free of charge; after the warranty period, only material costs are charged for repairs, with no labor fee.

Response & On-site Service: 24-hour response (follow-up within 1 hour, solution provided within 24 hours); on-site service within 48 hours for non-remote areas; minor quality issues (e.g., scratches, poor opening/closing) repaired within 7 days; emergency issues (e.g., cabinet detachment) provided with 12-hour rapid on-site service.

Annual Inspection: Free annual cabinet inspection (slide lubrication, hinge adjustment) and regular follow-up (once a year).